At Whiteley Helyar we take your privacy and the security of your personal information very seriously. When you register with us (as a property owner or if you’re conducting a property search) or if just visiting our website, this policy applies to you. It explains how we collect and protect your personal data and respect your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. It is your responsibility to familiarise yourself with the Privacy Policy regularly to ensure that you are aware of any changes as we reserve the right to change the contents of our site, including this Privacy Policy. It is important that the personal data we hold about you is accurate and current so please keep us informed if your personal data changes during your relationship with us.

How and when we collect your data
Whenever you interact with Whiteley Helyar, we collect data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Here’s how and when we do this:

You visit any page of our website or use our mobile application or other services
You ‘opt in’ to our marketing communications
You request a viewing or valuation or give us feedback
You visit, telephone or message or email us
You give us your identity, contact and financial data by corresponding with us by phone, email, post or otherwise.

We may also receive your personal and technical data from the following third parties:
Property portals such as Rightmove, Zoopla and On the Market based inside the EU
Executive agencies such as the Land Registry based inside the EU
Analytics providers such as Google based outside the EU
Social media such as Facebook based outside the EU

We use cookies and other technologies to collect information when you visit our site, view our online advertisements, or use our mobile application or other services.

Types of Personal Data we may collect
Personal and contact details: Your name, address, telephone number, email address, marital status, date of birth, nationality. Financial Information: Your bank account, sort code, credit/debit card details, tax status, mortgage and/or insurance details.

Transaction Details: Information about payments made to or received from you and details of services you have purchased from us or involving us as an agent.

Technical Data that identifies you: Your IP address, login details, browser type and version, browser plug-in types, time zone setting, location data about where you might be, operating system and version.

Data on how you use our website: the pages you visit and in what order, products/services viewed, page response times, download errors, how long you stay on each page, what you do on those pages, how often and when you leave.

How we use your personal data
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. We are required by law to state the legal basis for processing your data. Here are the reasons for which we process your data.

Purpose/Activity
To register you as a new or existing customer and provide estate agency services

To verify your identity

To deliver services to you including managing payments, fees and charges and collecting and recovering any money owed to us

To help us improve and optimise our marketing materials, website and our services

To provide customer support

To comply with our legal obligations or a court order, including in any monitoring/survey process in order to ensure compliance with data protection legislation

For marketing purposes (only with your consent)

Your Privacy Choices and Rights
Your choices:
You can choose not to provide us with personal data
You can turn off cookies in your browser by changing its settings
You can ask us not to use your data for marketing

Your rights:
You have the right to access information we hold about you
You have the right to make us correct any inaccurate personal data about you
You have the right to be ‘forgotten’ by us
You have the right to port your data to another service
You have the right to lodge a complaint regarding our use of your data
You can object to us using your data for profiling you or making automated decisions about you

We will only use your personal data when the law allows us to and where it is necessary for us to comply with legal and regulatory requirements. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via telephone, post, email or other electronic means. You have the right to withdraw consent to marketing at any time by contacting us.

How secure is the data we collect?
Information we collect is stored in locations that have physical and electronic access control procedures in place, and on our own equipment that we have control over. We have also implemented sophisticated network and software security measures to ensure that your data does not fall into the wrong hands.

Where do we store the data?
Personal data is processed at our office in Bath. Occasionally, we may transfer personal data to data processing facilities operated by the third parties identified below. By submitting your personal data, you agree that we may process, store and transfer it in this manner. We will never transfer your data outside the EEA, except where we have taken steps to ensure that your personal data and privacy rights will be protected as outlined in this privacy policy.

Who do we share your data with?
We may share your data with companies where we have a legitimate interest to do so below for the reasons given in the ‘How we use your personal data’ section above. This could include Google Analytics, contractors, mortgage brokers, solicitors, surveyors, photographers, floor planners, EPC engineers, For Sale/To Let Board companies and other agents for the purpose of receiving due commission. Your data is shared only when strictly necessary, in accordance with the privacy policy and they may in turn process your data. We regularly review our relationships with these organisations to ensure your personal data and privacy is safeguarded to the very best of our knowledge.

Cookies
Our website uses cookies. Unless you make changes to your browser settings to turn them off, we will issue cookies whenever you interact with our website. Some cookies delete themselves when you leave our website, others won’t and help us recognise you when you return. This enables us to show you information we think you might be interested in.

Opting Out
You can ask us to stop sending you marketing messages at any time by contacting us. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or transactions.

Complaints and Feedback
If you would like to contact our Data Protection Officer about how we handle your personal data, please email dominic@whiteleyhelyar.co.uk If you have a complaint, please tell us first, so we have an opportunity to address your concerns. If we fail to do this, you can address your complaint to the Information Commissioner’s Office who is the UK’s independent body set up to uphold information rights.